Shipping & payment terms

A. SHIPPING INFORMATION

By default, we only ship to the countries listed below. Depending on the scope of your order, the shipment will be made by DPD, DHL or by freight carrier.

The applicable shipping costs can be found in the table below.

If you want to ship to another country, then please write us a message (https://www.wasserfilter-zentrum.de/kontaktformular) and please tell us the article with the quantity and the delivery address with the country and the corresponding postal code.
We will then inform you at short notice, if we can also ship to the desired country and, if necessary, notify you of the shipping costs, as we must inquire about the shipping options and the costs in advance from our shipping partner.

I. Shipping within Germany:

For shipping within the German mainland, we charge a flat rate of € 5.90 with DPD or 6.90€ with DHL per order.
From a gross order value of 70 euros, we ship free of charge.

Shipping costs:
For items that have to be shipped in shape, size or weight, e.g. by freight forwarding, we charge different shipping costs. This is indicated separately on the respective product page.
The shipping costs are 89 Euro for Germany, 99 Euro for Austria, 160 Euro for Switzerland and 120 Euro for Denmark per pallet. Other international countries only on request.
Unless otherwise agreed, delivery by freight forwarding will be made to the curb.

II. Shipping abroad:

We deliver to the following countries:

Austria, Belgium, Luxembourg, Netherlands
10,90 EUR per package max. 30kg

Switzerland, Czech Republic, Denmark, Liechtenstein
13,90 EUR per package max. 30kg

France, Monaco
14,60 EUR per package max. 30kg

Hungary, Italy, Poland, Slovakia, Slovenia
15,70 EUR per package max. 30kg

Spain, Ireland, Portugal, Sweden
18,00 EUR per package max. 30kg

Estonia, Finland, Croatia, Lithuania, Latvia, Norway
22,80 EUR per package max. 30kg

Bulgaria, Bosnia and Herzegovina, Greece, Iceland, Romania, Serbia
28,00 EUR per package max. 30kg

Netherlands and France without overseas territories. Denmark without Greenland (GL) and
Faroe Islands (FO). Serbia without Kosovo. Italy including Vatican City (VA).

In the case of deliveries to countries outside the European Union, additional costs may be incurred in individual cases which you are responsible for. These include, for example, costs of transferring money by credit institutions (for example, transfer fees, exchange rate charges) or import duties or taxes (for example, customs duties).

Further information can be found, for example, at http://ec.europa.eu/taxation_customs/customs/customs_duties/index_en.htm and on import VAT at http://auskunft.ezt-online.de/ezto/Welcome.do and especially for Switzerland at http://xtares.admin.ch/tares/login/loginFormFiller.do.


B. PAYMENT INFORMATION

I. National broadcasts

For deliveries within Germany we offer the following payment options, unless otherwise stated in the respective product description:

1. Bank transfer (advance payment)
2. PayPal
3. Invoice *
4. Direct debit *
5. Credit Card *

* Processing via PayPal Plus even without registering with PayPal - you will receive further information, for example. at http://www.zahlungsmittel.org/paypal/paypal-plus/


II. International shipments

For deliveries abroad, we offer the following payment options, unless otherwise stated in the respective product description:

1. Bank transfer (advance payment)
2. PayPal
3. Invoice *
4. Direct debit *
5. Credit Card *

* Processing via PayPal Plus even without registering with PayPal - further information can be found at http://www.zahlungsmittel.org/paypal/paypal-plus/

 

C. Information on the calculation of delivery times

In the following table you will find the delivery times for shipping to other countries, which you must add to the delivery time indicated for the respective item.

Country Duration additional max. days
Belgium 2
Bosnia and Herzegovina 6
Bulgaria 4
Denmark 2
Finland 4
France 2
Greece 5
Ireland 3
Iceland 6
Italy 3
Croatia 3
Latvia 4
Liechtenstein 2
Lithuania 4
Luxembourg 2
Monaco 4
Netherlands 2
Norway 3
Austria 2
Poland 2
Portugal 4
Romania 4
Sweden 3
Switzerland 2
Serbia 6
Slovenia 2
Slovakia 3
Spain 3
Czech Republic 2
Hungary 3
other countries on request

 

If you order several items from us as part of one order, for which different delivery times apply, we will send the goods in a joint consignment unless we have agreed otherwise with you. In this case, the delivery time that applies to the item in your order with the longest delivery time will apply to the shipment of goods as a whole. 

The time limit for delivery begins to run in the case of payment in advance by bank transfer on the day after the payment order is issued to the transferring bank or, in the case of other payment methods, on the day after the conclusion of the contract and ends with the expiry of the last day of the time limit. If the last day of the period falls on a Saturday, Sunday or a public holiday recognised by the state at the place of delivery, the next working day shall take the place of such a day. Parcels will be dispatched by us within 3 working days, subject to availability. The availability of the items will be displayed separately on the item page in the shop.

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